Privacy Policy

01Information we collect

We only collect what we need to run the marketplace and keep it safe. That falls into a few groups.

• Account details, such as your phone number, your chosen campus, and the profile information you add like a display name and photo.
• Listings and content you create, including item photos, descriptions, prices, reels, and stories.
• Messages you send to other users and to our support team.
• Device and usage information, such as app version, general location by campus, and basic analytics that help us fix bugs and improve the app.

We do not collect payment details. Buyers and sellers settle directly with each other, so no card or mobile money credentials pass through CarryMart.

02How we use your information

• To create your account, show your listings on your campus feed, and connect buyers with sellers.
• To keep the community safe, review reports, and act on listings or accounts that break our rules.
• To provide support, answer your questions, and resolve disputes.
• To improve the app, understand which features students use, and build new ones.

03How we share information

We do not sell your personal information. We share it only in these situations.

• With other students, when it is part of how the marketplace works. Your public profile, listings, and seller history are visible so the community can see who they are dealing with.
• With service providers who help us operate, such as hosting, messaging and analytics providers. They may only use your data to provide their service to us.
• For legal reasons, if we are required to respond to a valid legal request or to protect the safety of our users.

04Your choices and rights

• You can view and edit your profile information at any time from the app.
• You can control notifications and opt out of marketing messages while still receiving important account and safety updates.
• You can request a copy of your data or ask us to correct information that is wrong.
• You can delete your account from your profile settings. Deletion is permanent.

05Data retention

We keep your information for as long as your account is active. When you delete your account, we remove your personal data within 30 days, except for records we are required to keep for legal, tax, or fraud-prevention reasons.

06How we keep your data safe

We use industry-standard measures to protect your information and lock sensitive account actions behind a PIN you set. No system is perfectly secure, so we also ask you to keep your PIN private and report anything that looks wrong.

07Age and eligibility

CarryMart is built for students and is not intended for children under the age of 13. If we learn that we have collected information from a child under this age, we will delete it.

08Changes to this policy

We may update this policy as CarryMart grows. When we make a meaningful change, we will update the date at the top and, where appropriate, let you know in the app.